Champaign County Announces the LIHEAP Energy Assistance Program Starting on July 27

A variety of past due notices received in the mail

Starting on July 27, 2020, the Low-Income Home Energy Assistance Program (LIHEAP) in Champaign County will be open to eligible households. There will be no priority groups under the new program year. Households in need of energy assistance, especially those with disconnection notices, high past-due balances, and the general population that has been most likely affected by wage fluctuations due to COVID-19 are encouraged to apply. In addition, propane customers are strongly encouraged to apply in August when prices are at its lowest. The program no longer features priority enrollment periods and will instead be open to all households that meet up to 200% of the Federal poverty guidelines.

Administered locally by the RPC, LIHEAP is a federally funded program that provides utility bill payment assistance to families and individuals while educating them to conserve energy, lower their costs, and work toward financial self-sufficiency. Walk-in appointments will be available on a first-come, first-served basis from July 27-31. Those appointments will take place in the gymnasium at the Brookens Administrative Center (1776 E. Washington Street, Urbana).

Online scheduling for LIHEAP appointments will also be available for Champaign County residents beginning Monday, July 27, with those appointments beginning on August 3. The best way to initiate the LIHEAP process is to schedule an appointment online at  Individuals can also call 217-384-1226 to schedule an appointment, or if they have any questions about the application process. All appointments will take place in the Brookens Gym and not at the RPC’s offices.

“Several households in Champaign County will be receiving disconnection notices for disconnections to begin in early August,” explains Dawn Rear, the Community Services Program Manager for LIHEAP. “We would like to prioritize those households to receive their LIHEAP benefit so that their utilities are maintained or restored during the first week of the new program year.”

A single-person household can qualify for LIHEAP with a monthly income for up to $2,127, a two-person household up to $2,873, a three-person household up to $3,620, and a family of four up to $4,367. Benefits are paid directly to utilities on behalf of eligible households. The exception is households whose heating costs are included in their rent. The RPC needs the following documentation to process applications:

  • Proof of income for the 30-day period beginning with the date of application for all household members
  • Social Security numbers for all household members
  • Most recent gas and electric bill issued within the last 30 days (if they pay for their energy directly)
  • If they are disconnected, a disconnection notice will be required
  • Proof of disability, if applicable

Applications will be taken on a first-come, first-served basis and appointments will be made through June 30, 2021, or until funding is exhausted.


  1. Latoya Dillon says:

    Hello my name is Latoya Dillon and I’d like an appointment for utility assistance.

  2. Maurey Williamson says:

    You will be able to start making appointments this coming Monday, July 27.

  3. Gidget says:

    I pay the power bill. But it is under our landlords name. Can I still get assistance?

  4. Ashlee says:

    I see that Brookens Administrative Center is closed for the time being. Will it be reopening for walk-ins or is an appointment necessary? I do see where you say walk-ins are fine, but wanted to make sure before I pass the information to my clients.
    Thanks for all that you do!

  5. Maurey Williamson says:

    Please call our LIHEAP program at 217-384-1226 and they can give you more information.

  6. Maurey Williamson says:

    For LIHEAP, all of the appointments will take place in the Brookens Gymnasium and not in the RPC’s offices. So next week will be walk-in appointments only in the gym, so you’re clients are welcome to come in and wait in line. Online scheduling will be available as well, and those appointments will also take place in the gym starting on August 3.

  7. Ashlee says:

    Thank you. I always encourage clients to call first in such matters anyway, otherwise it can turn into a hassle for both ourselves and the client! Take care.

  8. Kathy Dye says:

    What time do doors open?

  9. Glen Netherton says:

    I live in Ford County. Where can I apply for help ?
    Hopefully by phone or website

  10. Maurey Williamson says:

    Doors will open at 8am every day this week.

  11. Maurey Williamson says:

    This is for Champaign County residents only, so you will have to check with Ford County officials for details on the program there.

  12. Angela Carter says:

    Do I need to call for an appointment or can I set one up online?

  13. Maurey Williamson says:

    You can set up an appointment through our website at

  14. Kari Alice Lynn says:

    Liheap paid for my power bills in 2020, it was at this time of year that I had an appointment to apply for assistance.
    May I have an appointment, please?

  15. Maurey Williamson says:

    You can sign up for an appointment through our website on the LIHEAP page at If you have further questions, you can also call our LIHEAP team at 217-384-1226.

  16. Shateya Jackson says:

    Need help with my rent and light bill!

  17. Maurey Williamson says:

    Please contact our Homeless Services at and our LIHEAP program at 217-384-1226.

  18. Shannetta says:

    I need help with my light bill

  19. Maurey Williamson says:

    You can sign up for an appointment through our website on the LIHEAP page at If you have further questions, you can also call our LIHEAP team at 217-384-1226.

  20. Mary Romero says:

    Need appointment for energy assistance

  21. Maurey Williamson says:

    Mary, please visit or call 217-384-1226 to make an appointment.

  22. Tina M. Candler says:

    Good morning, I would like to schedule an appointment for energy assistance.
    Thank you.
    Tina M. Candler

  23. Maurey Williamson says:

    Tina, please schedule your appointment at or by calling 217-384-1226.

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