Champaign County Residents Can Begin Making Appointments for LIHEAP Energy Assistance on August 16

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Starting on August 16, 2021, all eligible households in Champaign County can begin making appointments to apply for the Low-Income Home Energy Assistance Program (LIHEAP). There will be no priority groups under the new program year. In addition, the RPC is opening a new office for LIHEAP appointments in Champaign, giving clients the option of attending their appointment there or at the RPC’s main office in Urbana.

The actual appointments to apply for LIHEAP will then begin on Wednesday, September 1, at either 1776 E. Washington Street in Urbana or 2009 Round Barn Road in Champaign. Those making appointments can choose which location they prefer. Both locations will be open for appointments Monday through Friday from 8am to 4:30pm starting on September 1.

Administered locally by the RPC, LIHEAP is a federally funded program that provides utility bill payment assistance to families and individuals while educating them to conserve energy, lower their costs, and work toward financial self-sufficiency. The best way to initiate the LIHEAP process is to schedule an appointment online. Individuals can also call 217-384-1226 to schedule an appointment or if they have any questions about the application process.

“This year we are very excited about the opening of a second office in Champaign, which will make appointments more convenient for Champaign residents when they begin on September 1,” says Dawn Rear, the RPC’s LIHEAP Program Manager. “We have also made it easier to make those appointments, thanks to the scheduling tool found on our website. We urge Champaign County residents in need to make their appointments as soon as possible and get the help they need for the upcoming winter weather.”

A single-person household can qualify for LIHEAP with a monthly income for up to $2,147, a two-person household up to $2,903, a three-person household up to $3,660, and a family of four up to $4,417 (full income guidelines can be found at Benefits are paid directly to utilities/energy vendors on behalf of eligible households. The exception is households whose heating costs are included in their rent. The RPC needs the following documentation to process applications:

  • Proof of income for the 30-day period beginning with the date of application for all household members
  • Proof of Social Security numbers or Individual Taxpayer Identification Number (ITIN) for all household members
    *All income-qualified residents of Illinois can receive bill assistance; providing an SSN or ITIN will speed up the process. (Individuals without an SSN or ITIN can still apply and the RPC will advise accordingly.)
  • Most recent gas and electric bill issued within the last 30 days (if they pay for their energy directly)
  • If they are disconnected, a disconnection notice will be required
  • Proof of disability, if applicable

Applications will be taken on a first-come, first-served basis and appointments will be made through May 31, 2022, or until funding is exhausted.


  1. Inesita Igartua says:

    I am disabled and need to apply for my liheap benefits. Prefer a phone appointment

  2. Adelita Maria Martinez says:

    Dear Leheap, I’m in hospital my bill is overdue as I’m not working because of my illness. I’d like to make appointment today is August 16th 2021 please help, sincerely Adelita Martinez.

  3. Maurey Williamson says:

    Please visit or call 217-384-1226 to schedule an appointment.

  4. Maurey Williamson says:

    Please visit or call 217-384-1226 to schedule an appointment.

  5. Cassandra Short ( Jones,Greene) says:

    My name is Cassandra Short,( Previous last name Jones or Greene) I was previously on PIP program but had technical issues during transferring to a new address. I am disable raising my three grandsons on fixed income . I am in dire situation trying to pay hefty bill every month. I spoke with Mike and others and was told to call today for PIP Program 2 months ago
    Many Thanks

  6. Maurey Williamson says:

    Please visit or call 217-384-1226 to schedule an appointment.

  7. Donna Vail says:

    I have tried to call and couldn’t talk to any one and have gone to website only to be told wrong address-can someone please help me? I called Friday and talked to someone named Antonette(sp) as I had been scheduled phone app. and got message they were cancelled
    Thank you for any help

  8. Maurey Williamson says:

    Please keep trying to call 217-384-1226. You can also schedule an appointment at

  9. Adam Isac Velasquez says:

    I need help with my power bill and the winer program this year if you called back at my cell phone number 217 607 7168 thank you

  10. Maurey Williamson says:

    Please call 217-384-1226 to schedule an appointment, or go to

  11. Lakishma L. Monroe says:

    I would like to schedule an appointment.

  12. Maurey Williamson says:

    Lakishma, please schedule an appointment at or by calling 217-384-1226.

  13. Sharon Hill Turk says:

    I would like to set up appointment to get help with my light Bill.

  14. Maurey Williamson says:

    Please set up your appointment at or by calling 217-384-1226.

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