Champaign County Residents Can Begin Scheduling Appointments for LIHEAP Energy Assistance on August 17

A snowflake in a cold winter scene

Starting on Wednesday, August 17, all eligible households in Champaign County can begin making appointments to apply for the Low-Income Home Energy Assistance Program (LIHEAP). In addition, the RPC is opening a new office for LIHEAP appointments inside the Rantoul Business Center (601 S. Century Boulevard, Suite 1314), giving clients the option of attending their appointment there, at the RPC’s main office in Urbana, or at the LIHEAP office in Champaign.

The actual appointments to apply for LIHEAP will then begin on Thursday, September 1, at either 1776 E. Washington Street in Urbana, 2009 Round Barn Road in Champaign, or the Rantoul Business Center. Those making appointments can choose which location they prefer. All three locations will be open for appointments Monday through Friday from 8am to 4:30pm starting on September 1.

Administered locally by the RPC, LIHEAP is a federally funded program that provides one-time benefits to income-eligible homeowners and renters to help with energy bills and for reconnection of energy service, while educating them to conserve energy, lower their costs, and work toward financial self-sufficiency. The best way to initiate the LIHEAP process is to schedule an appointment online starting on August 17. Individuals can also call 217-384-1226 to schedule an appointment or if they have any questions about the application process.

“This year we are very excited about the opening of a new office in Rantoul, which will make appointments more convenient for Rantoul residents when they begin on September 1,” says Dawn Rear, the RPC’s LIHEAP Program Manager. “We have also made it easier to make those appointments, thanks to the scheduling tool found on our website. We urge Champaign County residents to make their appointments as soon as possible and get the help they need for the upcoming winter weather.”

Propane customers are encouraged to apply when the program opens in September to take greater advantage of lower propane prices. Propane prices typically increase during the winter months, so by applying early propane customers will see their LIHEAP benefit go further.

A single-person household can qualify for LIHEAP with a monthly income for up to $2,265, a two-person household up to $3,052, a three-person household up to $3,838, and a family of four up to $4,625 (full income guidelines can be found at Benefits are paid directly to utilities/energy vendors on behalf of eligible households. The exception is households whose heating costs are included in their rent. The RPC needs the following documentation to process applications:

  1. Proof of gross income from all household members for the prior 30-day period beginning with the date of application.
  2. Proof of Social Security numbers or Individual Taxpayer Identification Number (ITIN) for all household members. Individuals without an SSN or ITIN can still apply and the RPC will advise accordingly.
  3. A copy of current heat and electric bills issued within the last 30 days.
  4. A copy of rental agreement (if renting) showing that utilities are included, the monthly rental amount, and landlord contact.
  5. Other documents may be needed based on household situation. Questions regarding this can be directed to the RPC’s office.

Water and sewer cost assistance is available this year, as well, through the Low-Income Household Water Assistance Program (LIHWAP). Champaign County residents can apply for water and sewer assistance on the same application as LIHEAP. They just need to bring their water bill(s) with them to their LIHEAP appointment. LIHEAP applications will be taken on a first-come, first-served basis and appointments will be made through May 31, 2023, or until funding is exhausted.


  1. Willy-Ann Hoff says:

    I’ve not received my bill for September as of yet. I cannot keep up

  2. Willy-Ann Hoff says:

    I’ve lost an income now that my son has turned 18.

  3. Brooke Williams says:

    I would like to get some info on how to receive assistance. There were no times showing available at the round barn location. Any guidance would be appreciated. Thank you.

  4. Maurey Williamson says:

    Brooke, if you are having problems with the online scheduling option, please call 217-384-1226 to schedule your appointment.

  5. Celia L McGowan says:

    im trying to find out when is my appointment is october 11th 2022 at 9:30am

  6. randy s reynolds says:

    look for disconnect appointment

  7. Maurey Williamson says:

    Please schedule your appointment here:

  8. John and Diane Butler says:

    October 20, 2022

    Would like to schedule an appointment with
    liheap regarding help with our Gas/Electric Bill
    Ameren gave us your Telephone number tried
    calling could not get through
    regarding help with our Gas/Electric Bill

    Please let us know if you can help.

    Thank You

    Please let us know if you cab help

  9. John and Diane Butler says:

    October 20, 2022

    Would like to schedule an appointment with
    liheap regarding help with our Gas/Electric Bill
    Ameren gave us your Telephone number tried
    calling could not get through.
    Please let us know if you can help.

    Thank You

  10. Maurey Williamson says:

    You can schedule an appointment through our website at or by calling 217-384-1226. Please try both of those ways and you should be able to get in for an appointment.

  11. Kris Peters says:

    How do I use this program if I’m disabled and can’t get out around people cause of my immune system and breathing issues I have, yes all Doctor verified. I put my name and info on a site I got from the power company but haven’t heard back anything. Please help…

  12. Maurey Williamson says:

    You can schedule a phone appointment. Please call us at 217-384-1226 to do that.

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