***November 2020 Update***
All appointments are now taking place in the LIHEAP office at the Brookens Administrative Center.
Please make sure you arrive at the correct location based on your appointment date.
Households in need of energy assistance, especially those with disconnection notices, high past-due balances, and the general population that has been most likely affected by wage fluctuations due to COVID-19 are encouraged to apply. The program is now open to all households that meet up to 200% of the Federal poverty guidelines. Walk-in appointments are available on Thursdays only, otherwise you must schedule an appointment.
The Low-Income Home Energy Assistance Program (LIHEAP) is a federal- and state-funded utility assistance program in Champaign County. LIHEAP helps low-income families pay their energy costs and helps to educate them to conserve energy, lower their costs, and work toward financial self-sufficiency. During the most recent program year, LIHEAP provided assistance to 7,232 households, serving over 11,039 individuals, and distributing more than $3,188,912 in utility benefits. The program also helped 1,300+ families reconnect or maintain utilities through crisis assistance and completed over 100 home visits to provide services to homebound elderly and people with disabilities. Over the last two years, LIHEAP staff have assisted an average of 85 households with utility assistance for Ameren customers through the Ameren Cares program.
Over the past year, we have increased efforts to provide case management training to LIHEAP staff and partners. These efforts have resulted in greater program capacity and improved service for low-income households seeking assistance.
To receive more information or if you have trouble making an appointment, please call (217) 384-1226.
LIHEAP eligibility is determined by family size and household income in accordance with federal guidelines. All appointments require proof of income for the past 30 days, social security cards for all household members, recent gas/electric bill (and a disconnect notice if within seven days of disconnection), or rental agreement if utilities are included in rent.