Low-Income Home Energy Assistance (LIHEAP)

***November 2020 Update***

All appointments are now taking place in the LIHEAP office at the Brookens Administrative Center.

Please make sure you arrive at the correct location based on your appointment date.

Households in need of energy assistance, especially those with disconnection notices, high past-due balances, and the general population that has been most likely affected by wage fluctuations due to COVID-19 are encouraged to apply. The program is now open to all households that meet up to 200% of the Federal poverty guidelines. Walk-in appointments are available on Thursdays only, otherwise you must schedule an appointment.

LIHEAP Eligibility Requirement

When attending your appointment, please bring the following with you.

  • Social Security card for all household members
  • Proof of income for the past 30 days
  • Recent gas/electric bill (and a disconnect notice if within seven days of disconnection), or rental agreement if utilities are included in rent
  • Proof of birth certificates for children 5 years of age and under or medical card
  • Proof of pending disability from Social Security
    • IF you have a PENDING disability case, you MUST provide a current letter from the Social Security Office stating your case is pending. Documents from a lawyer’s office is not acceptable

Appointment Availability

LIHEAP appointment times are added on a monthly basis on the second Monday of the month. If when you attempt to schedule and find that there are no available appointments, please check back on the second Monday of the next month. If the 2nd Monday is a holiday, appointment times will be added the Friday before the holiday.

Program Overview

The Low-Income Home Energy Assistance Program (LIHEAP) is a federal- and state-funded utility assistance program in Champaign County. LIHEAP helps low-income families pay their energy costs and helps to educate them to conserve energy, lower their costs, and work toward financial self-sufficiency. During the most recent program year, LIHEAP provided assistance to 7,232 households, serving over 11,039 individuals, and distributing more than $3,188,912 in utility benefits. The program also helped 1,300+ families reconnect or maintain utilities through crisis assistance and completed over 100 home visits to provide services to homebound elderly and people with disabilities. Over the last two years, LIHEAP staff have assisted an average of 85 households with utility assistance for Ameren customers through the Ameren Cares program.

Over the past year, we have increased efforts to provide case management training to LIHEAP staff and partners. These efforts have resulted in greater program capacity and improved service for low-income households seeking assistance.

More Information

To receive more information or if you have trouble making an appointment, please call (217) 384-1226.

Hours of operation are 8am to 4:30pm, Monday through Friday.

LIHEAP eligibility is determined by family size and household income in accordance with federal guidelines. All appointments require proof of income for the past 30 days, social security cards for all household members, recent gas/electric bill (and a disconnect notice if within seven days of disconnection), or rental agreement if utilities are included in rent.