Directory created in March 2018. Directory usage increased from 5 views in March to 64 in December 2018. The directory was updated in May 2018 and November 2018 and had a total of 439 views.

Every public transit agency in Region 8 used marketing campaigns to inform the public about their services in 2017 and 2018. Agencies used the radio, newspapers, social media, public events, brochures, and billboards to disseminate information. Human service agencies do not need to market their transportation services since they only provide transportation to their clients.

Trips provided by 5310 agencies had not been tracked previous to 2017. Nine reporting 5310 HSTP agencies supplied their clients with 513,129 trips in 2018, a 16 percent increase from 2017.

5310 agencies served 1,254 unduplicated riders, a three percent decrease from 2017 to 2018. All but one agency out of nine agencies reported data.

5310 agencies provided 0.36 trips per mile, a 20 percent increase from 2017 to 2018. Note: Trips per mile are an indicator for service efficiency, but this metric does not provide a comprehensive review into a transportation agency’s level of service.

5310 agencies provided 2.93 trips per hour, a 32 percent decrease from 2017 to 2018. Note: Trips per hour are an indicator for service efficiency, but this metric does not provide a comprehensive review into a transportation agency’s level of service.

Only 5311 agencies track denials since 5310 agencies provide trips directly to their clients. This metric receives a negative rating due to the 14 percent increase in denials between 2017 and 2018. The denials increase can partially be attributed to the MCO-related trip requests that were made outside of agencies’ service areas.

5311 agencies provided 353,685 trips, a seven percent increase between 2017 and 2018.

5311 agencies served 10,986 a 51 percent increase from 2017. Public transit agencies track unduplicated riders with less consistency to remove barriers to ridership. An additional agency reported data that was not provided last year. Ridership increased slightly when this agency’s data was removed for comparison between 2017 and 2018.

5311 agencies provided 0.15 trips per mile, a 12 percent decrease from 2017 and 2018.

5311 agencies provided 2.85 trips per hour, a three percent increase from 2017 to 2018. Note: Trips per hour are an indicator for service efficiency, but this metric does not provide a comprehensive review into a transportation agency’s level of service.

The 5311 agencies had 46 service contracts in 2018. Only one agency does not record fares per county, so those counties were excluded. The 5310 agencies held 12 service contracts and only contracted with public transit agencies. An increase of three service contracts from 2017 to 2018 led to a positive rating.

5311 agencies collected 18 percent more farebox revenue from 2017 to 2018. One public transit agency does not track farebox revenue by county, and their data is not included. 5310 agencies do not collect fares from their clients.

A vehicle maintenance forum was held on December 13, 2018 in Decatur at the Region 8 HSTP meeting. Sangamon Mass Transit District conducted the maintenance forum with information on preventative maintenance and reoccurring issues with service vehicles. No coordinated events or forums were held in 2017.

Region 8 agencies completed 720 rider surveys, a 14 percent increase from 2017 to 2018.

5311 agencies collected 18 percent more farebox revenue from 2017 to 2018. One public transit agency does not track farebox revenue by county, and their data is not included. 5310 agencies do not collect fares from their clients.

The number of transportation advisory groups for public transportation agencies in Region 8 stayed the same from 2017 to 2018. Champaign, Coles, Douglas, Macon, and Piatt County all have transportation advisory groups.

The number of interagency coalitions that Region 8 agencies participated in increased by one from 2017 to 2018.

The number of RTAC trainings conducted in Region 8 decreased by one, but the number of Region 8 trainees increased by 13 percent. The data reflected in the graph compares the number of training attendees with the number of RTAC trainings hosted by Region 8 agencies.

All Region 8 HSTP members use one or more accessibility methods for their informational materials in 2017 and 2018.