Rural Travel Training
Page Map
Step 1: RTT Planning
Step 2: RTT Presentation
Step 3: RTT Follow up
Related Files
Step 1: RTT Planning
- Review RTT Curriculum
- Contact your HSTP coordinator to assist with first few RTTs
- Select two 5311 staff (with good communication skills) to co-facilitate the RTT:
- Administrative: good understanding of policies and procedures, such as transit director, manager, or marketing person
- Front Line: works directly with riders such as a driver or dispatcher
- Determine who you want to give an RTT to
- Pull this group together using:
- HSTP coordinator for ideas
- Rider numbers and population maps- pick an area you want to improve ridership
- Reach out to new groups through Stakeholder Contact Sheet
- Pick an agency you already work with (may have questions about public transit)
- Pick a group you want to impact directly (veterans, seniors, housing, etc.)
- Establish an agency contact to be at RTT and help get people excited about event
- Determine type of RTT based on audience:
- For this group will you have more impact as a RTT, Train-the-Trainer, or both?
- Timeframe to deliver RTT (will this be a one or two-part training?)
- Use RTT Curriculum to develop RTT:
- See page 2 of Curriculum* for ideas about Ice-Breakers to use
- Develop brief System Policies (10 minutes) and Safety Issues (5 minutes) sections
- Note not to give too much information or overwhelm them
- Highlight benefits and increased independence
- Keep this positive
- Work through your agency contact to get Checklist of Interests to riders to learn about their interests and help plan a fun trip for the Field Travel section of the RTT
- Schedule date and time for RTT
- Don’t schedule RTT during peak am or pm hours of service
- Best practices – use Checklist of Interests to find out where they want to go and/or meet with group pre-RTT to gather this information
- Select best time for the RTT based on group desires
- Best practices – Field Travel/Fun Trip
- Ask agency contact to get information about their fun trip out early (at least a month in advance) so they look forward to it and plan for it – and to remind them closer to event
- Have participants sign up for fun trip to determine size of vehicle to have on hand – so vehicle can accommodate mobility devices, etc.
- Allow extra time for loading/unloading vehicle
- Logistics –phone numbers for agency contact, will attendees need to use transit to get home, etc.
- Don’t schedule RTT during peak am or pm hours of service
- Make sure vehicle and a driver are available on that day/time 12. Create flyer and share with agency contact 13. Create, update, print, and/or gather materials including:
- Agenda
- Transit Fact Sheets
- Information Release Form
- System brochures
- Rider Guides
- Business cards
- Evaluations
- PowerPoint presentation and/or slides if you will use them – always have back up paper copies even if using PowerPoint
- Pack materials including pens, camera, (if using PowerPoint – lap top and projector), etc.
Step 2: RTT Presentation
- Meet HSTP coordinator, agency contact, and all staff at least 30 minutes early to set up
- Use RTT Curriculum to co-facilitate with HSTP coordinator and other staff members
- Hand out materials
- Ask permission to take photos, explain materials, etc.
- Give presentation and provide time for questions and answers
- Get testimonials from attendees
- After presentation, do evaluation
- As a group, tour the vehicle, meet driver, see how lift works, and get on the vehicle
- Field Travel: go on fun trip with interested parties
- Return to location and end RTT
- Leave stack of brochures with agency contact
Above all have fun and make it a positive experience for your new riders!
Step 3: RTT Follow up
- Review evaluations, testimonials, compile results, and follow up within 48 hours of RTT
- Best practices – Dispatchers:
- Have dispatchers ask new riders how they found out about the system – was it a RTT or a referral from an RTT?
- Track information they gather
- Use information for future RTT locations and groups
- Follow up with agency contact within 48 hours
- Feedback about RTT
- What they liked
- Ways to improve
- Additional opportunities for Train-the-Trainer for other agency staff members
- Ideas for future RTTs with other agencies they know
- Ask them for a testimonial and use this within your internal marketing (see Marketing Plan Checklist for more information)
- Use materials from Community Transit MAP to continually improve transit system and your customer service/mobility management efforts
- Final note:
- After presenting 3-5 RTTs, 5311 provider will transition into presenting RTTs without HSTP coordinator
- If you need someone in this role, consider implementing a Transit Buddy Program for your system or hiring a mobility manager to assist
Related Files
- Checklist of Interest: General Template
- Checklist of Interest: Train the Trainer Template
- Rural Travel Training Agenda Template
- Information Release Form Template
- Sign-In Sheet Photo Release Form Template
- The Basics about Public Transit in Your County Template
- How to Use Rural Public Transportation Template
- Best Practices Trainer Survival Checklist
- Group Travel Training Evaluation Template
- Transit Fact Sheet Template
- Transit Buddy Guide Template
- Rider Survey
- Non-Rider Survey
- Agency Staff Questionnaire